State Farm® Insurance Agent Daniela Melendez

"Terrible experience with Daniela and her agent/employee Danielle. I had issues for months about billing, only to be told numerous excuses and lies from Danielle the agent. When I finally sent a long email about it I was told by Danielle her child was sick, and then she got the flu which turned into pneumonia which explained the gap in hearing from her and the work not being done. When I explained that to Daniela because my bill was yet again wrong I was met with extreme hostility and rudeness. She did not apologize for anything and boasted she was the owner. She also admitted Danielle wasn't sick and she did not know where she for that from. When i said well that means this is your issue she took it as disrespect. She then scoffed at my claim and said she had thousands of clients insinuating that she can care less about my issues. I told her I would be coming in for a explanation about this. Danielle the agent who has dropped the ball was not there and Daniela could barely explain what was going on. When I mentioned she was the owner and should know such things she began very defensive and rude explaining that while she is in the office every day she does nothing with the clients. Overall I felt disrespected because there was no empathy for me having to monthly track down what my actual bill is or for the fact they dropped the ball on other issues i have had. Its literally the reason I pay for insurance. Daniela kept making excuses for herself saying thats what her employees are for but her job is to make sure they are doing theirs and regardless she is the owner she is responsible for everything, whether she delegated the job or not. Overall do not recommend. Simply a insurance worker/owner who sits back and collect commissions she does not care about her customers at all. She also blamed me for her and business dropping the ball. In the picture attached she blames her employee for the issue. If she would check behind her employees and their work from time to time this would have been caught. but since she "trusts" her employees aka lets them do all the work, this issue that has been going on since October of last year has not been resolved and when addressed about it while upset im the one wrong. Not profanity used no threats just incompetence on their end. Then when I said I probably wont be renewing, her response as I was walking out was "I dont think I want you as a client, I will not renew you" and i said ma'am thats pointless given what I just said.... Also blocked me on Facebook after I left the same review."

"Daniela did a very poor job helping me with an issue. Danielle her employee lied to me after dropping the ball on a issue for months and blamed it on underwriting. Please beware, incompetence is present at this branch. Owner also is a bit of B word if we are being honest. Brags about being the owner then blames all the issues on employees, the people she hired to handle her work. I dont think she understands that she as owner is responsible when her employees mess up, even when she had nothing to do with it or wasnt present."

"Brenda fue muy amable y me dio toda la información un excelente servicio para asegurar mi auto muy feliz con mi nueva póliza"

"Thank so much M. Daniela Melendez It was a great experience and supported to get to me lower price and best price for my insurance car my pretty Tesla"

"The best insurance company! I want to thank the insurance agent Brenda, she was lovely and took care of everything to find me the best price! She has amazing customer service, and everyone in the office are very nice! Highly recommend, I will definitely send friends and family to get service from them!"

"Hoy aseguré mis coches con Brenda, una profesional muy competente, que gracias a ella ahorré dinero, gracias Brenda y State Farm"

"Daniela and her team are very easy to work with. They always handle my insurance needs quickly and efficiently. Highly recommend!"

"Muy amable y atenta y a pesar que ya tenía años contactándome y no podíamos aún ser su cliente hasta ahora si lo somos y siempre fue muy amable y atenta en todo"

"Daniela Melendez from StateFarm was extremely helpful and provided great quality assistance in securing the home owners insurance in a very short span of time. Thank you very much for your help."

"Excelente atención de parte de brenda"

"Excelente servicio y la información muy bien explicada"

"Daniela Melendez is extremely rude and unprofessional, I sent tons of emails and pictures confirming my VIN number and she refused to update my policy with the correct information overcharging me on my policy. Whenever I call she hangs up or refuses to answer. I canceled my policy with this office after continuing unprofessional. I’ve provided a signed letter to cancel my policy and Daniela continues to harass me. I wouldn’t refer her to anyone. This office is completely unethical. I have filed my complaint with the department of insurance and State Farm corporate and awaiting response. I did want to warn anyone this review."

"Daniela Melendez is the most unprofessional person to ever encounter, she is rude and never does her job. This office is completely unethical. I am filing a complaint with the BBB against this State Farm office as well as reaching out to corporate. This office went months without updating my VIN number on my policy and overcharged me for the wrong vehicle as well as illegally billed me when I canceled my policy with them months ago. I have provided the signed document requesting to cancel my policy with this office. Daniela is unethical and If you are reading this review I highly encourage doing business with another insurance company. I have also filed my complaint with the department of insurance."

"They're profesional, friendly and kind. Daniela, Danielle and Brenda are my trustworthy team and I wouldn't trade them for anything. Thank you and keep up the good work."

"Excelente asesora, me aclaro todas mis dudas, con mucha paciencia"

"Outstanding customer service I really appreciate it."

"Brenda was very helpful and friendly, thank you for all your help."

"Five stars for Brenda! I recently had a fantastic experience working with Brenda on my home insurance policy. She was incredibly knowledgeable and patient. Brenda took the time to explain everything clearly and answer all my questions in a way that was easy to understand. She found ways to save money on my coverage without compromising what I truly needed - based on the value of our home. Overall, I can't recommend Brenda highly enough."

"Excelente atención y mejores precios. Muy profesionales y sobre todo te explican muy bien cualquier inquietud que tengas! Gracias Brenda 👍🏻"

"Both Brenda and Daniela were extremely helpful and fast to provide me with a policy!"

"Amazing service , very prompt and welcoming didnt take long and was offered a good quote. Thanks Sebastian from State Farm"

"So fast and efficient!!!"

"She explained everything very well and answered all my questions also she speaks spanish which was a plus for me."

"I loved Ms. Brenda's professionalism and dedication to keeping me thoroughly informed about my package. At the end of our interaction I had no further questions due to her knowledge and recommendations"

"Brenda is an excellent agent! She shows true interest for your needs and is always very quick to answer any inquiries. I would recommend her to anyone who is looking for a reliable insurance person."