State Farm® Insurance Agent Daniela Melendez

"Daniela provides outstanding and personalized service. She is responsive, friendly, and extremely helpful throughout the entire process. It’s reassuring to work with such a reliable State Farm agent in Charlotte"

"I had a great experience working with Daniela Melendez. She is patient, honest, and very thorough when explaining policies. She made everything easy and stress-free. Definitely recommend her if you’re looking for insurance in Charlotte."

"Excellent service from Daniela Melendez. She is very professional, knowledgeable, and takes the time to explain all insurance options clearly. She truly cares about finding the best coverage for her clients. Highly recommended."

"Muy buena experiencia. Se nota el compromiso y la honestidad. Me orientó correctamente y siempre estuvo disponible para ayudarme. 100% recomendado."

"Servicio rápido, eficiente y honesto. Me consiguió una excelente póliza y el proceso fue muy fácil. Sin duda volvería a trabajar con ella."

"Espectacular la atención recibida, la confianza y el manejo por parte de la agente de seguros 😊👏🏻"

"Excelente servicio, muy profesional y atento/a. Me explicó todas las opciones con claridad y me ayudó a elegir el seguro que mejor se ajusta a mis necesidades. Totalmente recomendada!!!"

"Me siento muy agradecida con la asesoría de Daniela, me sentía desubicada con la información de los seguros y ella tuvo la paciencia para explicarme a detalle y darme claridad en la información, me gusta que habla en español y para un tema tan importante como lo es el seguro de mi casa, pude tener claridad en todo lo que me explicó. Su equipo es muy amable y cordial, la recomiendo."

"It's and amazing place! I loved the attention that Daniela and the team gave me, they solved all my questions and guided me to choose the best insurance."

"I had the best experience in this office! Everyone Is so courteous, knowledgeable and always ready to help. Outstanding costumer service every Time! For sure I'll be coming back!!"

"Excelente asesoría, me siento tranquilo contando con el equipo de Daniela, totalmente profesionales. Mi hogar y mi auto en las mejores manos, la recomiendo 100%"

"I love this place! The team always goes above and beyond to find the best options and coverage for the insurances I need. I truly appreciate the staff and the overall vibe. I’ll definitely keep coming back!"

"Extremadamente satisfecho con la oficina de Daniela Melendez y en especial con la agente Brenda Munera, profesional y ,eficiente; resolvio todas mis dudas y gestiono el mejor precio y condiciones para mis aseguranzas. Los recomiendo 100%"

"Jessica did amazing helping me get my car insurance activated. She was so kind and patient with me during the whole process! I definitely recommend if you are looking for any kind of insurance to reach out to this State Farm and ask for Jessica! I know she will take good care of you and find you the best rates! I know when I’m looking for any other kinds of insurance I will be reaching back out to her!"

"I had an excellent experience with this insurance agency. They were incredibly efficient and managed my issue promptly. The staff was not only friendly but also really understanding of my needs, making the whole process smooth and stress-free. I definitely recommend their services to anyone in need of reliable and courteous assistance."

"Great help in the transition from my other provider."

"Customer service is awesome wish they could work wonders at NCDMV to get into their offices!! Lol"

"Brenda fue muy amable y profesional! Me ayudó mucho con una buena cobertura para mi casa. Muchas gracias por el buen servicio!"

"Daniela me escuchó atentamente, resolvió todas mis dudas, y elaboró una póliza de seguro a la medida, ajustando coberturas y deducibles según mis necesidades. Siempre mostró una actitud amable y paciente, explicando cada detalle con claridad."

"Brenda is trustworthy, honest, and kind. I recommend her to anyone. She truly understands her clients' needs to communicate clearly and has extensive knowledge and information about her job, and exceed their expectations. She also knows how to respond their needs."

"Rápido y sencillo se los agradezco 👍🙏🏻"

"La atención con Brenda fue la mejor , muy amable en todo momento muy paciente y servicial 100% recomendable"

"Terrible experience with Daniela and her agent/employee Danielle. I had issues for months about billing, only to be told numerous excuses and lies from Danielle the agent. When I finally sent a long email about it I was told by Danielle her child was sick, and then she got the flu which turned into pneumonia which explained the gap in hearing from her and the work not being done. When I explained that to Daniela because my bill was yet again wrong I was met with extreme hostility and rudeness. She did not apologize for anything and boasted she was the owner. She also admitted Danielle wasn't sick and she did not know where she for that from. When i said well that means this is your issue she took it as disrespect. She then scoffed at my claim and said she had thousands of clients insinuating that she can care less about my issues. I told her I would be coming in for a explanation about this. Danielle the agent who has dropped the ball was not there and Daniela could barely explain what was going on. When I mentioned she was the owner and should know such things she began very defensive and rude explaining that while she is in the office every day she does nothing with the clients. Overall I felt disrespected because there was no empathy for me having to monthly track down what my actual bill is or for the fact they dropped the ball on other issues i have had. Its literally the reason I pay for insurance. Daniela kept making excuses for herself saying thats what her employees are for but her job is to make sure they are doing theirs and regardless she is the owner she is responsible for everything, whether she delegated the job or not. Overall do not recommend. Simply a insurance worker/owner who sits back and collect commissions she does not care about her customers at all. She also blamed me for her and business dropping the ball. In the picture attached she blames her employee for the issue. If she would check behind her employees and their work from time to time this would have been caught. but since she "trusts" her employees aka lets them do all the work, this issue that has been going on since October of last year has not been resolved and when addressed about it while upset im the one wrong. Not profanity used no threats just incompetence on their end. Then when I said I probably wont be renewing, her response as I was walking out was "I dont think I want you as a client, I will not renew you" and i said ma'am thats pointless given what I just said.... Also blocked me on Facebook after I left the same review."

"Brenda fue muy amable y me dio toda la información un excelente servicio para asegurar mi auto muy feliz con mi nueva póliza"

"Thank so much M. Daniela Melendez It was a great experience and supported to get to me lower price and best price for my insurance car my pretty Tesla"